How to Own Your Audience by Creating an Email List
Tomfoolery crikey bits and bobs brilliant bamboozled down the pub amongst brolly hanky panky, cack bonnet arse
personal infos
- first name: Jomar
- last name: Manalo
- Age: 27 Years
- Nationality: Filipino
- Freelance: Available
- Address: Pampanga, Philippines
- Email: [email protected]
- Skype: [email protected]
- langages: English, Filipino
5
years of experience in web development
3
years of experience in technical support
My Skills
90%
HTML
70%
JAVASCRIPT
70%
CSS
80%
PHP
90%
LARAVEL
70%
VUE JS
Experience & Education
- February 2023 - Present
Tier 2 Technical Support Engineer Yotpo
Act as a focal point for communication with R&D, product teams, and support teams.
Handle Tier 2 and escalation cases from Tier 1 agents.
Migrate high-touch customers to the Yotpo Subscription app, ensuring seamless transitions.
Create and update knowledge base articles for Tier 1 agents and migration experts.
Conduct training sessions for Tier 1 agents and new hires.
Accompany new releases, ensuring support agents are familiar with them and have the tools to address related issues.
Investigate and report bugs to R&D and product teams.
- October 2022 - February 2023
Tier 1 Technical Support Engineer Yotpo
Install the Yotpo application on customer websites by editing the template files.
Report and file usability, functionality, and production bugs.
Resolve customer discrepancies and issues via emails and live chat.
Provide above-and-beyond service to Yotpo’s customers, assisting with all technical and product-related queries.
Handle multiple support requests via the ticketing system and chat services.
Document and share knowledge by creating internal articles as well as self-help guides for customers.
- November 2019 - October 2022
Web Developer Tigernethost, OPC
Maintain websites and applications, overseeing content updates, debugging, and implementing feature enhancements.
Design and implement back-end logic, ensuring the smooth functioning of web systems.
Develop and maintain front-end functionality, ensuring a seamless user experience.
Actively participate in brainstorming sessions to generate innovative ideas for project development.
Submit status reports to project managers, updating them on project progress.
Specifying system changes that meet a client's requirements
Provide basic server support and troubleshoot issues to maintain seamless web services.
Manage basic domain and hosting responsibilities to maintain a stable online presence.
- 2015 - 2019
Bachelor of Science in Information Technology STI College San Fernando
2ndflr. Tita’s Bldg. Jose Abad Santos Avenue, Dolores City of San Fernando Pampanga, Philippines, 2000
